RETURNS - RETURNS OF DEFECTIVE PRODUCTS
In our online store quality-of-life.gr, we fully understand the need of our customers to return products and we make every effort for their maximum satisfaction. Below are the ways and conditions of return of our items, for your convenience. Initially, it is good to carry out a check on your order at the time of receipt, so that if there are obvious defects to be detected immediately (wrong item, etc.).
If you wish the return of the product you received, contact us at info@quality-of-life.gr, to inform us about the return and the reason you wish it. The deadline for the return of the products is 14 calendar days from the date of receipt of the goods by you and you will be charged with the cost of returning the products. In case you received a different product from the one you chose, the shipping costs are covered by our company. If the 14 days have passed, quality-of-life.gr reserves the right not to accept the return.
The products are returned in their delivery package, necessarily accompanied by the respective retail receipt or the corresponding invoice, the label and any accompanying documents. It is necessary to consult with our physical store for the date of return of the items by you.
You can choose another product or refund only if the above conditions are met. The refund is completed within 14 days from the date we receive and check the returned items.
If the above conditions do not apply (standard product, non-alteration or use, deadline of 14 days, non-violation of the security tape of the package), the order is returned to you, at your own expense.
We make sure to constantly update the type and quantity of our items in our online store, during working days and hours. However, if you have placed an order for goods that are not immediately available, quality-of-life.gr informs you of the new required time and if you accept the new delivery time, you inform us by e-mail that you wish to remain your order is active. If the order is canceled, you will be refunded the full amount of any paid price of the canceled order.